FAQ

A: Changhong alkaline batteries have a capacity 3 to 5 times greater than that of conventional carbon batteries. They are equipped with a fully automated AI visual inspection system with an accuracy of 0.01 mm, ensuring that the leakage rate is controlled at the PPM level, thus providing longer-lasting power support for devices such as smart door locks.

A: An AI-powered visual inspection system with 0.01mm precision, combined with multi-layer sealing technology, eliminates the risk of leakage at the production stage, keeping the leakage rate at the PPM level.

A: Compared to traditional manual spot checks, Changhong has achieved 100% online full inspection, capable of detecting even the tiniest defects and ensuring that products leave the factory with an “extremely high yield rate.”

A: All products throughout the entire product line are manufactured without mercury, cadmium, or lead, fully complying with the EU’s RoHS and REACH directives as well as U.S. environmental standards. They have already obtained export exemption certification and are exported to more than 80 countries and regions worldwide.

A: Alkaline batteries have higher capacity, are free of heavy-metal pollution, and boast a longer shelf life, making them a crucial pathway for reducing electronic waste and achieving a green, low-carbon transformation in the industry.

A: Strongly recommended for smart door locks (with a leak-proof circuit board and supporting high-current discharge to meet video unlocking requirements), high-end toys, medical devices, drone backup power supplies, and various IoT sensors.

A: Adopting a steel-shell package from the 21700/18650 series, it supports ultra-high discharge rates of 10C to 15C and features a low-temperature operating capability down to -40℃. It has obtained global certifications such as UL and CE, and is specifically designed for high-power applications like power tools and garden equipment.

A: 18650The 21700 series cells support continuous discharge rates of 10C to 15C and operate within a temperature range of -40°C to 80°C. They are specifically designed for high-power devices such as power tools, garden equipment, and drones, meeting the power demands in extreme environmental conditions.

A: 18650The series supports continuous discharge at 10C, and the 21700 series model 50SE supports a discharge rate of 6C. The ultra-high-rate product with a 15C discharge rate has been adopted in high-end gardening tools and is being launched domestically for the first time.

A: Certified to international standards such as UL 1642 and IEC 62133, with a cycle life of ≥1000 cycles (capacity retention rate of 80%), it features a steel-shell enclosure and multiple layers of safety protection, with leakage rates controlled at the PPM level.

A: The Phase IV 21700 production line in Taixing, China, has already gone into operation. The Malaysian production base is planned to be built in 2026. Once fully operational, it will add an annual production capacity of 170 million units, helping to break through the current bottleneck of 90% capacity utilization and ensuring timely delivery of international orders.

A: Suitable for lightweight and slim devices such as smart wearables, IoT terminals, and electronic cigarettes, this product supports 5C–10C fast charging, boasts a cycle life of ≥500 cycles with a capacity retention rate of over 90%, and offers customized solutions including ultra-thin and non-standard form factors.

A: Supports ultra-thin and custom-shaped designs, with an energy density 15% higher than conventional products. The cycle life is ≥500 cycles (with a capacity retention rate of 90%). It has obtained certifications from 3C, UL, PSE, and other authorities, making it ideal for lightweight devices such as smartwatches and TWS earphones.

A: Certified globally by 3C, UL, PSE, and other standards, equipped with a 100,000-level GMP workshop, and featuring end-to-end quality control—from raw materials to finished products—our proprietary carbon-silicon formulation boosts capacity by 12%–14%.

A: Yes, we offer over 2,000 mature models and support ultra-thin (≤3mm) and custom-shaped (curved/multi-sided) designs. These have been applied to wearable devices such as smartwatches and TWS earphones.

A: Adopting a high-voltage system of 4.35V, the energy density is 15% higher than that of conventional products. Our self-developed silicon-carbon anode technology boosts capacity by 12%-14%, meeting the demands of lightweight and slim devices.

A: With over 2,000 mature models and flexible production capabilities ranging from 30 mAh to 10 Ah, our dual manufacturing bases in Shenzhen and Hunan together achieve a daily production capacity of one million units. We offer one-stop customized services—from cell selection to finished product assembly.

A: It has already been applied in fields such as the Internet of Things, smart healthcare, and 5G base stations, and is now expanding into emerging markets like drones and humanoid robots. The gel electrolyte semi-solid-state battery has achieved an energy density of 250 Wh/kg, and is planned to be integrated into robotic products by 2026.

A: All products have obtained certifications including UL, CE, KC, and PSE, and comply with the EU’s RoHS and REACH directives. Alkaline batteries are manufactured without mercury, and lithium batteries have passed IATA certification for the transport of dangerous goods, meeting global market access requirements.

A: Yes, all our products have achieved “mercury-free, cadmium-free, and lead-free” status, fully complying with the EU’s RoHS and REACH regulations as well as relevant environmental directives in the United States.

A: By establishing overseas bases in “China + Thailand + Malaysia,” we are leveraging the advantages of the ASEAN Free Trade Area to mitigate tariff risks. The Thai factory is already operational, and construction of the Malaysian base will commence in 2026, ensuring stable delivery of overseas orders.

A: Mianyang, Jiaxing, and Thailand have been established.SixA coordinated network of large-scale production bases with a total capacity reaching 3.5 billion units per year; among them, the Thai factory (with an initial capacity of 700 million units per year) is rapidly ramping up its production. By the first quarter of 2026, its Phase I production line will be operating at full capacity, replicating China’s “5G+AI” standards and exclusively serving markets in Europe, the U.S., and Southeast Asia.

A: Selected for the MIIT’s 5G Factory List, with full coverage of MES systems, AI-powered visual inspection has boosted productivity by 10% and reduced defect rates by 15%. The Mianyang and Jiaxing bases have achieved digital twin-based remote management, resulting in a 30%-50% reduction in process waste.

A: A 4.25V high-voltage drone battery has been developed, and we have established partnerships with several well-known domestic drone companies; some of these products have entered the stage of batch verification. Simultaneously, we are developing high-energy-density batteries for eVTOL applications.

A: With a production capacity guarantee of 3.5 billion units per year, quality reliability ensured by 0.01mm AI-based quality inspection, a risk-resistant supply chain supported by dual bases in China and Thailand, and ESG empowerment advantages that help brands achieve green ratings.

A: The alkaline battery business has maintained long-term partnerships with international brands such as Philips; the lithium battery business has already entered the supply chains of global leading companies including Stanley Black & Decker and SHARK.

A: Both revenue and net profit attributable to shareholders increased by more than 20%. For the first time, the revenue contribution from the lithium-ion battery business surpassed that of alkaline batteries, making it the company’s largest source of revenue.

A: Focusing on niche markets such as high-magnification lithium batteries and semi-solid-state batteries, we are strategically positioning ourselves technologically to avoid the red ocean competition in the LFP segment, while also vertically integrating raw materials to reduce costs.

A: 3000The semi-solid-state battery with mAh capacity has entered mass production and has obtained UL certification. It is gradually being applied to high-security-demand fields such as power tools and drones.

A: Five domestic bases—Mianyang, Jiaxing, Taixing, Shenzhen, and Huarong—plus overseas bases in Thailand and Malaysia (under construction), with an annual production capacity of 500–600 million cylindrical lithium-ion batteries and over 100 million polymer batteries.

A: Domestic base standard products are delivered within 7 to 15 days; customized products are delivered within 30 days. The Thailand base, dedicated exclusively to overseas markets, has a 30% shorter delivery cycle. After the Malaysia base begins production in 2026, delivery times can be further accelerated.

A: Standard products come with a 2-year warranty; customized products are subject to the terms agreed upon in the contract. Products that leak or show excessive capacity degradation can be replaced free of charge, and customers worldwide enjoy localized after-sales service.

A: We are a B2B supplier with capabilities in manufacturing, quality control, and project support. Changhong New Energy has five domestic production bases located in Mianyang, Jiaxing, Taixing, Shenzhen, and Huarong, as well as overseas bases in Thailand and Malaysia (under construction), forming a global production network of “China + Thailand + Malaysia” that ensures an annual production capacity of 3.5 billion units. We can provide customers with standard products, customized products, and related technical support based on their specific needs.

A: Changhong New Energy has five major production bases in China—Mianyang, Jiaxing, Taixing, Shenzhen, and Huarong. Its overseas bases include a factory in Thailand (with an initial capacity of 700 million units per year) and a facility in Malaysia (planned for construction in 2026). For detailed information on specific factory addresses, production capacities, or to schedule a visit, please contact us.

A: Changhong New Energy has been deeply engaged in the battery industry for many years, accumulating extensive R&D and manufacturing experience in alkaline batteries, high-rate cylindrical lithium batteries, and polymer lithium batteries. Its products are exported worldwide.160We serve multiple countries and regions, working with internationally renowned brands such as Philips, Stanley Black & Decker, and SHARK. If you’d like to know the specific years of experience we have in this field, please contact us for detailed information.

A: Yes, factory tours can be scheduled in advance. For overseas customers, we can also arrange virtual factory tours or video conferences. If you’d like to schedule a tour, please contact our sales team.

A: Yes. Our R&D team can provide support for product development, technical assessments, customized requirements, and project-specific solutions. Changhong New Energy has been included in the MIIT’s 5G Factory List. Our self-developed carbon-silicon anode technology has boosted the capacity of polymer batteries by 12%–14%, and our gel electrolyte semi-solid-state batteries have achieved an energy density of 250 Wh/kg.

A: Our products are exported to numerous overseas markets, including Europe, North America, the Middle East, Southeast Asia, South America, and more than 80 countries and regions worldwide. Alkaline batteries have obtained export exemption certification, while lithium batteries have passed IATA dangerous goods transportation certification, meeting global market access requirements.

A: Please provide your application scenario, operating environment, key specification requirements, procurement quantity, and target market. Our technical team will recommend a suitable product solution based on your project needs.

A: Yes, we can provide specification sheets, technical parameters, drawings, manuals, or test reports based on the product type. If you’d like to obtain any of these documents, please contact our sales team.

A: Different product series typically vary in terms of structure, performance, materials, application scenarios, certifications, and customization options. For example: Alkaline batteries are ideal for everyday low-power devices; high-rate cylindrical lithium batteries support ultra-high discharge rates of 10C to 15C and are specifically designed for high-power applications such as power tools and garden equipment; polymer lithium batteries offer ultra-thin, custom-shaped designs, making them perfect for lightweight devices like smart wearables. We can provide detailed comparative information to help you make the right choice.

A: Some products are suitable for outdoor or complex environments. For example, Changhong’s high-magnification cylindrical lithium batteries operate within a temperature range of -40℃ to 80℃, meeting power demands in extreme environments. Depending on the product materials, protection levels, and technical design, we recommend confirming the specific operating conditions with us before selecting a product.

A: Sure. You can provide us with the application scenario, installation environment, and technical requirements, and we’ll recommend the appropriate product or solution. For example, for smart door locks, we recommend using Changhong alkaline batteries (with a leak-proof protection board and supporting high-current discharge); for power tools, we recommend high-rate cylindrical lithium batteries (capable of continuous discharge at 10C–15C); and for smart wearable devices, we recommend polymer lithium batteries (ultra-thin, custom-shaped designs).

A: We offer OEM/ODM collaboration, including product customization, brand customization, packaging customization, and project-based product development. Changhong New Energy boasts over 2,000 mature model variants and supports flexible production ranging from 30 mAh to 10 Ah. We provide one-stop customized services—from cell selection to finished product assembly.

A: Customizable features include dimensions, materials, colors, functions, structure, packaging, labels, logos, manuals, and other specific requirements. Polymer lithium batteries support ultra-thin designs (≤3mm) and custom shapes (curved or polygonal). Alkaline batteries and cylindrical lithium batteries can also be customized in terms of specifications according to customer needs.

A: Sure. You can provide drawings, samples, or technical specifications, and our engineering team will assess feasibility and offer a development plan.

A: Yes, logo printing or brand customization can be arranged based on product type, order quantity, and packaging requirements.

A: The minimum order quantity depends on the product type, the degree of customization, and the production process. Standard products generally have lower minimum order quantities than customized products. Please provide your specific requirements so we can confirm the details with you.

A: The sample development cycle depends on the product’s complexity and customization requirements. Adjustments to standard products typically take less time than a completely new development cycle. For specific timelines, please contact us to confirm based on your needs.

A: We recommend providing information such as application scenarios, drawings or samples, key specifications, procurement quantities, target markets, packaging requirements, and certification requirements. We will evaluate feasibility and provide a solution based on the materials you supply.

A: Yes, we support sample orders, allowing customers to test products, evaluate projects, and confirm quality before placing bulk production orders.

A: The sample fee depends on the product value, quantity, and customization requirements. For certain items, the sample fee can be refunded or credited against a subsequent bulk order. Please confirm the details with us.

A: Standard samples typically take several business days. Customized samples, involving design, production, and verification, will have a longer lead time. For specific details, please contact us to confirm your requirements.

A: Yes, we can send samples via express delivery, air freight, or other suitable methods, depending on your country and required delivery time.

A: Yes, we can provide basic test data, inspection reports, or relevant technical documentation based on product and project requirements.

A: We recommend focusing testing on product performance, key specifications, compatibility, installation requirements, appearance, packaging, and application suitability. If you have any special testing requirements, please communicate with us before placing your order.

A: The minimum order quantity depends on the product type, specifications, and customization requirements. Standard products generally have lower minimum order quantities than custom-made products. Please provide your specific requirements so we can confirm the details with you.

A: Yes, many standard products support small-batch trial orders, making them ideal for new customers to test or for project validation.

A: Please provide the product model or application scenario, quantity, specifications, intended country, desired delivery date, and any customization requirements. After confirming the details, we will provide a quotation and arrange production or shipment once the order is confirmed.

A: Some product categories allow mixed orders of different models or specifications; please confirm the details with our sales team.

A: You can provide the product requirements, quantity, specifications, and destination country, and we will provide a quotation based on the confirmed information.

A: Prices are typically influenced by factors such as specifications, materials, quantity, customization requirements, packaging, certification requirements, and shipping terms.

A: We can provide quotations under EXW, FOB, CIF, or other trade terms according to customer requirements. Please confirm the terms you wish to use before placing your order.

A: Common payment methods include T/T, wire transfer, or other methods agreed upon by both parties. Specific payment terms depend on the order amount and the nature of the cooperation.

A: Yes, we can. For bulk orders or long-term cooperative clients, we can discuss price support based on quantity, delivery schedule, and cooperation terms.

A: The validity period of the quotation is usually indicated in the quotation document. Prices may be adjusted due to changes in raw material costs, exchange rates, or transportation expenses.

A: The production cycle depends on the product type, order quantity, and production schedule. Standard products generally have shorter lead times than custom-made products. At Changhong’s domestic facilities, standard products are delivered within 7 to 15 days, while custom-made products are delivered within 30 days. The Thailand facility, which serves overseas markets exclusively, has a delivery cycle that is shortened by 30%.

A: Custom orders typically require drawing confirmation, sample confirmation, and lead time for mass production. The specific duration depends on the complexity of the project. Please contact us to confirm based on your requirements.

A: For urgent orders, we will assess material inventory, production schedules, and delivery requirements, and do our best to provide a feasible arrangement. If you have any urgent needs, please contact us promptly.

A: Yes, if the customer requires it, we can provide real-time updates on production progress, images, or key milestone information throughout the order execution process.

A: We control quality through incoming material inspection, in-process inspection, production monitoring, finished-product testing, and pre-shipping inspection. Changhong New Energy has been included in the Ministry of Industry and Information Technology’s 5G Factory List. Our MES system provides full coverage, and we employ a 100% online, AI-powered visual inspection system with an accuracy of 0.01 mm, achieving 100% full inspection. As a result, labor productivity has increased by 10%, the defect rate has dropped by 15%, and process waste has decreased by 30% to 50%.

A: Yes. Before products are shipped, they undergo inspection to ensure compliance with order requirements and quality standards. Our AI-powered visual full-inspection system guarantees that every single product leaves the factory with an “extremely high yield rate.”

A: Yes, we can provide inspection reports, product images, packaging images, or test records before shipment, if requested by the customer.

A: Please provide the order number, product model, batch information, photos, videos, and a detailed description of the issue. We will analyze the situation and provide a solution. Standard products come with a 2-year warranty; products that leak or show excessive capacity degradation can be replaced free of charge.

A: Support is provided. If the customer requires it, we can arrange third-party inspection before shipment; please confirm the inspection requirements in advance.

A: We support express delivery, air freight, sea freight, rail transport, and other logistics methods, depending on the order volume, destination, and delivery timeline requirements.

A: Yes, we can arrange shipment to multiple countries and regions. Please provide the destination address so we can confirm the details.

A: Sure. You can use your own freight forwarder, and we’ll coordinate with the freight forwarder for pickup.Documents and shipment arrangements.

A: We can provide commercial invoices, packing lists, bills of lading or airway bills, certificates of origin, and other applicable export documents.

A: We use cardboard boxes, pallets, or protective packaging depending on the product type and shipping method to minimize the risk of damage during international transportation. Lithium batteries are certified for IATA dangerous goods transportation and meet international shipping requirements.

A: After shipment, we can provide you with the tracking number, shipping documents, or updates on the logistics progress, depending on the mode of transportation.

A: Yes, we can provide instruction manuals, installation guides, wiring diagrams, or operating instructions based on the product type.

A: Technical drawings, CAD files, or related documentation are available for certain products, for use in project design and verification.

A: Yes, our technical team can help assess your application requirements and recommend suitable products or solutions. If you need technical support, please first contact our sales team, who will coordinate with the technical team to provide you with the necessary assistance.

A: Some products come with installation videos, operation videos, or training materials to help customers use the products correctly. If you need any of these resources, please contact our sales team.

A: You can first contact the sales team, and the sales team will coordinate with the technical team to provide you with support.

A: Support is available. We can provide remote technical support via email, video conferencing, or online communication, tailored to your project needs.

A: We can provide technical consultation, issue analysis, warranty support, replacement arrangements, and other after-sales assistance tailored to specific circumstances. Standard products come with a 2-year warranty, and our global customers enjoy localized after-sales service.

A: Please provide the order number, product model, batch number, photos, videos, and a clear description of the issue. We will analyze the information and provide a solution.

A: For products that are eligible for repair or replacement, we can provide spare parts support in accordance with our warranty policy and the actual situation.

A: We will analyze the information provided by the customer, identify the cause, and offer repair, replacement, technical support, or other appropriate solutions.

A: Yes. After-sales issues can be handled by the corresponding sales representative or a dedicated support team, depending on the order and the nature of the issue.

A: Yes. We welcome establishing long-term partnerships with distributors, agents, and project partners in suitable markets.

A: We can provide product information, technical documents, marketing materials, training support, and quotation assistance based on the cooperation model.

A: Yes, we can provide product images, catalogs, specification sheets, videos, or other materials to support local market promotion.

A: The exclusive agency can be further discussed based on market potential, existing cooperative foundation, sales plans, and the agreement between both parties.

A: You can provide a company profile, market information, sales channels, and cooperation plans. Our team will evaluate your submission and then contact you to discuss the next steps for collaboration.